Terms & Conditions
Credit Perfect Membership Service
Credit Perfect is a trading style of Loan Marketing Limited. Loan Marketing Limited is an Appointed Representative of Quint Group Limited, and is entered on the Financial Services Register under reference number: 723678. Quint Group Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 669450. Authorisation can be checked on the Financial Services Register at https://register.fca.org.uk/. Loan Marketing Limited is registered in England and Wales (Company number 07197002) and its registered office is Oxford House, Oxford Road, Macclesfield, SK11 8HS. It is licenced by the Information Commissioners Office (registration number Z2473635). These Terms and Conditions were last updated: 05/04/2018. In these terms and conditions, "we" or "us" refers to Loan Marketing Limited trading as Credit Perfect and "you" or "your" refers to you, the user of these services.
We provide a credit broking service under a subscription-based membership scheme called Credit Perfect. This service is free for the first 14 days. If you do not cancel within this period, there will be a monthly fee of £14.99 (which is payable in advance). If you cancel after the initial 14 day period, you must give us notice. Unless subject to 5.4 you will not be entitled to a refund of any fees you have paid. Credit Perfect gives users access to credit broking services as well as credit reports and scores, credit alerts and access to discounts and vouchers with major brands (together the "service" or "services").
If you apply for credit or lending through our website, and your application is successfully accepted by a lender, credit provider or broker, they may pay us a fee or commission for introducing you to them.
Credit reporting services are supplied by Credit Perfect and powered by data provided by Callcredit Consumer Limited.
TERMS AND CONDITIONS
These terms and conditions explain our services to you and your obligations to us. Please read these terms carefully before signing up to these services using this website because they apply as soon as you accept them: they are really important. If you have any questions or there is anything that you don’t understand, then please contact us at: [email protected] or call us on: 0345 222 0277 (Calls to this number cost no more than calls to 01 and 02 numbers).
These terms and conditions relate to the services we offer and use of the www.creditperfect.co.uk website by you.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE AND SIGNING UP FOR THE CREDIT REPORTING AND SCORE SERVICES AS THEY CONTAIN LEGAL RIGHTS AND OBLIGATIONS
1. Our contract with you
These are the terms and conditions which apply to your use of the www.creditperfect.co.uk website and form the contractual relationship between us and you. By entering into these terms and conditions, you also agree to the terms and conditions of Callcredit Consumer Limited (see: www.callcredit.co.uk/legal-information/terms-of-use and Savoo Limited (see: https://www.savoo.co.uk/info/the-legal-stuff/terms/).
2. Changes to these terms and conditions or the services
We may change these terms and conditions at any time. If changes are made we will put the new terms and conditions or details of the changes on the www.creditperfect.co.uk website. The changes will take effect when they are posted on the www.creditperfect.co.uk website.
3. Using our Services
Our services are only open to our members. To become a member, please see clause 10 below.
3.1 Membership Rules
3.1.1 After becoming a member (see clause 10 below), you must keep to these rules.
3.1.2 Membership is personal to the person accepting these terms.
3.1.3 Membership is non-transferable.
3.1.4 Membership cannot be used by persons other than the Member.
3.1.5 You shall ensure that no other persons have access to your member details and you must keep them safe and confidential to you. You must not share them with anyone else and take reasonable steps to make sure they cannot be accessed by anyone else.
3.1.6 Other persons in your household must not access the scheme, the benefits or the credit reporting service using your identity (and you must ensure this does not happen).
3.1.7 Benefits, access to, and information from the credit reporting service are not for resale.
3.1.8 You must tell us straight away if you become aware of any unauthorised use of your user name and password or any part of your membership.
3.1.9 The service has been designed for members in the United Kingdom only (and in certain cases within certain regions of the United Kingdom). Not all services will be available therefore to all members.
3.1.10 We are constantly seeking new services for members from providers. The services are continually changing and we do not and cannot promise, represent or warrant that any particular benefits or elements of the service will be available at any particular time. We reserve the right to remove, add, change and substitute elements of the service from time to time without notice to any or all members.
3.1.11 You agree we are not responsible or liable for any services provided by other providers, or for the credit report data provided by Callcredit Consumer Limited and, if you have any claims relating to service providers, you agree to make a claim against the relevant provider providing (or purporting to provide) the relevant service (including for any issues with any credit reporting).
3.2 Unless you tell us you wish to terminate this agreement by following the steps set out in clause 4.2 of these terms, your membership will be renewed automatically each month and you will be charged the fee (see clause 11).
4. Duration of services and your right of cancellation
4.1 We will automatically continue to provide the services until they are cancelled in one of the ways set out below.
4.2 If you no longer wish to receive our services you may tell us to cancel them by sending an email to [email protected] We will cancel the services within a reasonable time (but you will not have to pay the fee if we receive your cancellation before the day the next renewal fee falls due). If you tell us the cancellation is urgent (for example, if you think that someone has got access to your password) we will do our best to cancel your registration immediately.
4.3 By entering into this agreement, you've asked us to start providing the services straight-away instead of waiting until after the cancellation period has ended. You agree we can treat your entering into this agreement as your express request for us to start providing the services.
4.4 We may immediately cancel your membership and use of the services (including the credit reporting and score services) if:
● you misuse of the services (which means using the services in a way which is not allowed by these terms and conditions or where there is fraud); or
● we stop providing the services or the www.creditperfect.co.uk website; or
● any payment that you owe us is declined, rejected, reversed or not made on time and in cleared funds.
4.5 We may also cancel your use of any of the services immediately if;
(i) you are no longer a customer of ours; or
(ii) our agreement with Callcredit Consumer Limited comes to an end.
5. Loan and Credit Broking Services
5.1 We offer loan and credit broking services to our members.
5.2 When acting as your credit broker, we will search our panel of lenders to try and find someone who is willing to offer you a loan. We will try to match your loan application with one or more of the lenders we deal with.
5.3 We are a broker not a lender: we do not offer loans. We will try and match your personal circumstances with the criteria of one of our panel of lenders. The rates available to you will depend on the lender that is matched against your personal circumstances. The lender will decide whether to approve any loan applications and how much to lend to you, and the exact terms available. You have no obligation to take up any offer that a lender makes to you. Where we give examples, they are for illustrative purposes only. We do not promise or warrant that examples are the actual rates and amounts that you will be offered.
5.4 The brokerage service provided to you (and as set out in these terms and conditions) is an activity regulated by the Financial Conduct Authority. If you have not used the service within 6 months from the date of application, we will tell you that you may be entitled to a refund of your membership fee under Rule 6.8.4 of the Consumer Credit Sourcebook (called CONC).
6. Loan Application Checks
6.1 Credit checks and credit reference agencies can help prevent fraudulent applications, so we ask you to agree to us using data provided for the purposes of preventing fraud and ensuring your identity is protected.
6.2 If you make an application, we, the lender or finance provider may use both fraud prevention and credit referencing agencies to help make relevant decisions.
6.3 We may use credit scoring facilities and credit referencing agencies to determine how eligible you are for the provider's products on our panel. If we use credit referencing agencies they will place a search of the application on your credit file, whether or not you decide to proceed with the product. This will be marked as a “quotation” search and will not affect your ability to gain credit in the future.
6.4 If you choose to proceed with an application or offer of credit from one of our providers they may carry out their own identification and credit checks as part of their process. Your credit file will not be provided to any third party credit provider at any point during this process (unless you later agree).
6.5 Information provided by you must always be true and accurate (and providing misleading information will be a breach of our terms and is likely to breach any agreement you have entered into with a lender or finance provider). Misleading information may also result in the instigation of criminal procedures against you.
6.6 If you have authorised any third parties to act on your behalf any information given by the third party will be as if you had given us the information. If you choose to make a joint application for a loan or finance using our website, we will assume each party has the consent of the other, and if correspondence is entered into with one party of the joint application, we will assume the communication is with both parties.
7. Credit Reference and Fraud Prevention Agencies
7.1 This is a condensed guide to the use of your personal information by Credit Reference (CRAs) and Fraud Prevention Agencies (FPAs). When you apply for a loan, these organisations will check the following records about you and others (see below):
7.1.1 CRAs may place a search footprint on your credit file that may be seen by other lenders. They supply both public (including the electoral register) and shared credit and fraud prevention information. FPAs will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. They may also make periodic searches at CRAs and FPAs to manage your account.
7.1.2 If you are making a joint application or tell your lender you have a spouse or financial associate, the FPAs will link your records together so you must be sure you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
7.1.3 Information on applications will be sent to CRAs and will be recorded by them. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your location and recover debts you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
7.1.4 If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
7.1.5 We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
7.1.6 Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
8. Credit Reporting and Score Services
8.1 PLEASE READ THIS CLAUSE CAREFULLY AS IT EXPLAINS WHAT THE CREDIT REPORTING AND SCORE SERVICES ARE AND WHAT EXCLUSIONS APPLY
8.1.1 Once you have agreed to use our services you are able to access your credit report and score using your members area. This service is offered in addition to our credit broking service. There is no extra charge if you choose to use this additional service.
8.1.2 Credit Perfect pays Callcredit Consumer Limited to access your data and provide ongoing alerts to you.
8.1.3 Once you have successfully activated your account with us for the credit reporting and score services, and have successfully validated your identity with Callcredit Consumer Limited, we agree to provide the following services to you under these terms and conditions:
8.2 Credit Report
8.2.1. We will provide a credit report to you online. The credit report will be updated daily.
8.3 Credit Score
8.3.1. We will provide your most recent credit score to you. Your credit score is an indicator of how good your credit history is and your likelihood of getting credit. This will be made available to you online and will be updated monthly.
8.4.1 When you have successfully activated your account on our site we will tell you, using the email address you supply when you register with us, if there has been a significant and material change in your credit file that we hold. If there are any alerts on your file, we will send a daily email to the email address you registered with us.
8.4.2 It is your responsibility to ensure the email address we hold for you is up to date. The email will contain details of any alerts that have been triggered on your credit report on the previous day. If there have been no alerts triggered then we will not send you an email.
8.4.3 The Alerts service is a notification only service. We and/or Callcredit Consumer Limited are not responsible for any loss you suffer if you receive an alert and you do not review that alert and tell us or Callcredit Consumer Limited if you believe the information is incorrect.
8.4.4 You should not rely solely on the Alerts service to make sure your credit report is up to date. It is your responsibility to regularly check your credit report to make sure the information recorded in it is accurate and up to date.
8.4.5 For us to be able to provide the credit reporting and score services to you, we need to obtain your credit report information from Callcredit Consumer Limited. By activating the credit reporting and score services, you agree that we can use your credit report information in this way.
8.4.6 The credit reporting and score services will provide information to you for your guidance and information only. Any businesses who carry out credit searches on you will take information from a number of sources and use their own criteria in making decisions based on it. You should not rely on the information we provide to you and we cannot be responsible or liable to you if you do rely on it or take any action based upon it.
9. Discount and Voucher Services
9.1 Once you have agreed to use our services you are able to access discounts and vouchers using your members area. This is offered as an ancillary service to our credit broking service. There is no extra charge if you choose to use the service.
9.2 The discount and voucher services are provided by Savoo Limited.
10. Credit Perfect Membership
10.1 By entering into these terms, you wish to become a member of Credit Perfect (the "Scheme"). You are only eligible to become a member of the Scheme (a "member") if you meet the criteria in clauses 10.2 to 10.4. We will tell you if your application to become a member has been successful by giving you log in details.
10.2 You need to provide accurate and complete information to us including your name, email address and postal address, and the payment information for membership fees if you continue your membership beyond the free 14 day trial period.
10.3 A person who is not 18 years old or older does not qualify and must not, and cannot, apply for the Membership. Any person who becomes a member (or purports to do so) makes a statement (which we rely on) that he or she is aged 18 years or older.
10.4 A person may not become a member unless they are based in the United Kingdom. A member must have a postal address in the United Kingdom. Any person becoming a member makes a statement (which we rely on) that he or she is, and will continue to be during the time they are a member, based in the United Kingdom and that person will supply a full postal address in the United Kingdom (including a valid post code).
11. The Monthly Fee
11.1 If you become a member, you will receive a 14 day free trial period (the "Trial Period"). During the Trial Period, you will be able to access all of the services.
11.2 If you do not cancel the services (see clause 4.2 which explains how to do so) before the Trial Period ends, then you agree to pay a monthly fee of £14.99 (the "Fee").
11.3 The Fee is payable in advance. If you have given us a continuous payment authority (see clause 12) then we will use it to take the Fee unless you have cancelled this authority. If you have cancelled this authority then you must arrange for us to receive the Fee on or before the due date in cleared funds. If the Fee is not paid on time, we may suspend or cancel your right to access the services (see clause 4).
11.4 The first Fee is due on the day immediately after the end of the Trial Period. Unless you cancel this agreement, each further Fee will be due on the same date each month. For example, if you enter into this agreement on 1 January then the Trial Period will end on 14 January. If you do not cancel this agreement, the Fee will be due on 15 January. Unless and until this agreement is cancelled, each further Fee will be due on the 15th day of each month.
12. Continuous Payment Authority
12.1 When signing up to be a member, you will provide us with a continuous payment authority ("CPA") so that we can collect repayments automatically from your bank account using the debit card you nominate for this purpose.
12.2 If you cancel your membership within the Trial Period, we will not use the CPA to take any payments from you and you will owe us nothing.
12.3 If we have been unable to take the payment of the Fee on its due date, we shall use CPA to make up to 12 further attempts for the full Membership Fee up to a period of 62 days.
12.4 At any time during your membership we reserve the right to check the validity of your nominated debit card. You will not be charged for this but the authorisation may show on your bank statement.
12.5 To cancel this CPA you may ask us to cancel it by using the contact details. If you do not arrange for payment in any other way, your access to the service may be suspended or terminated. Cancellation of this CPA will be effective from the date that we receive such notification.
13.1 Your right to access the www.creditperfect.co.uk website and the services is personal to you. You must not allow any other person to have access to your account on the www.creditperfect.co.uk website or the services using your username and password. You must keep your username and password confidential.
13.2 We reserve the right to suspend your access to the www.creditperfect.co.uk website and the services if at any time we consider that there is or is likely to be a breach of security or your use of the www.creditperfect.co.uk website is in any way detrimental to us or anyone else.
13.3 We reserve the right to require you to change any or all of the passwords used by you in connection with the www.creditperfect.co.uk website and/or the credit reporting and score services.
14. Copyright, trade marks and other intellectual property rights
14.1 You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in the www.creditperfect.co.uk website and credit reporting and score services and all aspects of them are owned by us, those businesses who provide services to us as part of the credit reporting and score services or those businesses who are providing the vouchers and special offers.
14.2 You may take reasonable copies of the information or reports provided as part of the credit reporting and score services solely for your own personal use. You may not use it on a commercial basis or provide it to anyone else. You may not sell it on, republish it, redistribute it, copy (except as permitted above) or adapt it.
15. Our liability to you
PLEASE READ THIS CLAUSE CAREFULLY AS IT EXPLAINS WHAT LIABILITY WE HAVE TO YOU AND WHAT EXCLUSIONS APPLY
15.1 There are certain things which we agree we will not exclude or limit our liability to you for. These are:
15.1.1 liability for death or personal injury caused by negligence;
15.1.2 liability for death or personal injury caused by negligence;
15.1.3 any other liability which we cannot limit or exclude under law.
15.2 Nothing in these terms and conditions affects any statutory rights you may have as a consumer. We therefore cannot, and do not, exclude or limit our liability to provide the services with reasonable care and skill.
15.3 Subject to clause 15.2, if we breach these terms and conditions, or are negligent, we will only be responsible for loss or damage you suffer which is foreseeable (in other words, loss which is a likely result of our breach or negligence). If the loss or damage is not foreseeable, we are not responsible for it.
15.4 We are not responsible to you for loss or damage or any other liability (whether it arises from breach of these terms and conditions or negligence) which is in more than £100 for each incident.
17.1 Whilst we will try to make sure that the www.creditperfect.co.uk website is available for use as much as possible we cannot guarantee its availability. We may need to take it down from time to time for maintenance. We will try to do this at times when we are expecting low usage but cannot guarantee that this will be the case. No software provider can fully guarantee that its website and/or content is completely virus and bug free, but you should be aware that we are committed to trying to make all of our services as virus and bug free as we can. You should therefore use virus checking software.
17.2 It is important to us that the information we supply to you is as accurate as possible and we use our reasonable efforts to verify its accuracy. However, we cannot guarantee that it is completely accurate. As you will appreciate some of this information comes from other businesses, who get the information from other sources themselves such as the electoral roll, insurance companies or financial institutions. Neither we nor any other third parties used to provide the services have any control over the content of such information and are not responsible if it turns out to be inaccurate.
18. How to contact us
18.1 General enquiries: If there is an unexpected result in your credit report or you feel that the information is not correct, you should contact us to raise a query by using the online process, which can be accessed using your credit report. This will raise a dispute which we will access and raise with Callcredit Consumer Limited where appropriate.
18.2 Complaints: If you have any questions or complaints in respect of the services, please contact our Customer Services team at [email protected]. The European Commission operates an “online-dispute resolution platform” to help with resolving consumer complaints. A link to the platform, including more information about how it works, is: http://ec.europa.eu/odr. If you have any complaints about the information appearing on your credit report, please contact Callcredit Consumer Limited. You can find its complaints policy at: http://www.callcredit.co.uk/consumer-solutions/frequently-asked-questions/complaints-procedure.
18.3 Complaint Resolution: We have a complaint-handling process, which includes alternative dispute resolution (a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court). If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Financial Ombudsman Services. Financial Ombudsman Services will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. The contact details for the Financial Ombudsman Service are:
The Financial Ombudsman Service Exchange Tower London E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
E-mail: [email protected]
19. Hyperlinks to other websites
20.1. We shall be under no liability for any delay or failure to deliver the [Credit Reporting] services or otherwise perform any obligation under these terms and conditions if the delay or failure is caused by circumstances beyond our reasonable control.
20.2. If any portion of these terms and conditions is held by any competent authority (such as a court) to be invalid or unenforceable (either wholly or in part) the validity or enforceability of the other portions of these terms and conditions shall not be affected.
20.3. These terms and conditions do not give any rights to anyone who is not a party to them.
20.4. These terms and conditions and your use of the www.creditperfect.co.uk website and the services shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising out of or in connection those matters.
20.5. You are entitled to request a paper copy of these terms and conditions from us. If you wish to receive a paper copy you should send an email making the request to [email protected]
Model Cancellation Form:
To: Loan Marketing Limited t/a Credit Perfect of Oxford House, Oxford Road, Macclesfield, SK11 8HS
I hereby give notice that I cancel my contract for the supply of the following service: credit broking, credit reporting and score, and discount and voucher services.
Name of consumer
Address of consumer
Signature of consumer